House approves Senate amended economic stimulus package

Friday, February 8, 2008

The United States House of Representatives has passed the bipartisan US$152 billion economic stimulus package that gives one-time rebates to United States citizens, US$600 for individuals or US$1,200 for couples plus US$300 for each child. US$300 checks would be sent to people on low-income including retirees on Social Security which was not included in the original bill backed by President George W. Bush. The plan would begin to decrease rebates for citizens with taxable incomes of US$75,000 for individuals and US$150,000 for couples. The checks would go out to more than a 130 million Americans according to Treasury secretary Henry Paulson.

The House overwhelmingly approved the more broad Senate amended bill which included the low-income portion mentioned above along with provisions that would keep illegal aliens from receiving a rebate check. Despite some opposition from some Congressmen, such as John B. T. Campbell III of California’s 48th congressional district, the plan passed overwhelmingly 380–34.

Campbell called the plan “wealth redistribution” and noted it did not have safeguards to prevent illegals from receiving these rebates and also claimed that stimulus plan would increase the deficit more and noted the cause of the looming recession was because of “credit problems.”

The United States Senate voted hours earlier on the bill which passed in the Senate, 81–16. after having to shed some incentives included by Senate Democrats which caused the bill to fail. Some of the incentives that were left out of the plan in a compromise to gain Republican support were demands for benefits for long-term unemployed workers and stipulation that would allow low-income citizens to pay off heating bills and let home builders pay off losses off the current year against previous tax years.

President Bush approved of the package, noting in a statement, “This plan is robust, broad-based, timely, and it will be effective, this bill will help to stimulate consumer spending and accelerate needed business investment.”

After killing wife and children, police officer commits suicide in Noyon, France

Wednesday, September 13, 2017

A police officer has shot and killed his wife and two of their children at the train station in the French city of Noyon in the department of Oise, the local prosecutor said, after the wife had informed the officer of her intention to separate from him. Their sons were aged three and five; a third child, twin to the five year old victim, survived the attack and is in the care of child services. The killings took place around 11:30 local time (0930 UTC) on Sunday.

The wife, born in 1983, called the gendarmes (police) in the morning, and they arrived to find her explaining to their five children about the domestic argument which had escalated. The husband returned while the police were present, and they reported he seemed calm and did not interfere with the children being moved to a neighbor’s home, so they departed. The woman reportedly chose to leave her house when her husband was not there, and headed to the station, where the husband awaited them armed.

After assassinating his family, the police officer committed suicide. The wife’s family lived in Guiscard, near Noyon. The station at Noyon was closed after the incident. Late on Sunday, the police were searching for a witness who escaped after observing the events.

Branding Loyalty Thru Complete Customer Service Experience Management

By Vera Lang

To build a strong brand with a loyal customer base, your business must create a complete chain of customer experiences with outcomes that your customers value and adore.

Repeat business is the most profitable business, and so all business should aspire to build customer loyalty. Customer loyalty is based on customer service experiences. These experiences are not merely at the point-of-sale or the exchange desk. Instead, they encompass the compete chain of customer experiences.

They start with the time when, where and how your customers hear about your brand, their first contact with your brand – which may be your website -. They extend all the way to a time that they receive a notification that their warranty is about to expire and that extended warranty is available to them. And beyond this, of course.

Strong branding is the result of this consistent delivery of customer experiences, through distribution and media channels. In these customer experiences, what is important is how your customer feels when they are in your brand presence. How do you manage this? What kind of service is needed?

There is my 4-part approach for a complex topic such as loyalty-building & brand-building by managing the complete customer experience:

[youtube]http://www.youtube.com/watch?v=8HRfxEdDR2w[/youtube]

1. Manage Brand Loyalty and Customer Experiences From The Top.

Senior management should be responsible, not a service rep nor middle management. By putting the management of customer experiences in the hands of top management, a bird’s eye view can be applied encompassing the complete set of customer experiences. Furthermore, it gives a clear message to all that your business takes satisfying customer experiences seriously.

2. Complete Measurements Go Beyond Metrics.

Management is to set explicit brand value propositions plus guidelines for employees and channels to bring these value propositions alive. Monitoring click-through rates, conversion ratios or phone-time-on-hold metrics should be complemented with complete customer interaction review.

3. Detail Key Customer Scenarios through Research. Market segmentation can help in pinpointing what customers consider important outcomes of key scenarios. After all, not all customers have the same needs and wants. Detailed market research reveals what customers consider to be key-scenarios and what factors to get right in each scenario. You will find that this kind of market research will give your business an edge over competition that is not necessarily transparent to your customers.

4. Put Complete Customer Experience Management Protocols In Place. When performance metrics and evaluation results are not reflecting your intended brand value proposition, a process should be in place for prompt corrective action.

Find a complete write up of the approach, go to http://mypersonalcmo.com/branding-your-complete-customer-service-experience or look under Marketing Strategy or Brand Positioning categories.

In Conclusion

Once you and your company have established both the leadership for and the appropriate means of managing and evaluating your Complete Customer Service Experience, you’re ready to actually tune the experience and so create customer loyalty. Loyalty results when customers feel understood and cared for. A strong brand shows business choices that foster loyalty. This article offers a path to successfully strengthening your brand.

About the Author: Vera Lang, MBA is a CRM expert, Senior Strategic Marketing & IT Research Director, and Experienced Strategic Planning Consultant. She is a contibuting writer for

My Personal CMO

,

CRM HelpDesk software

and

Stock Markets Investment

Source:

isnare.com

Permanent Link:

isnare.com/?aid=211467&ca=Marketing

Canada’s Don Valley East (Ward 33) city council candidates speak

This exclusive interview features first-hand journalism by a Wikinews reporter. See the collaboration page for more details.

Saturday, November 4, 2006

On November 13, Torontonians will be heading to the polls to vote for their ward’s councillor and for mayor. Among Toronto’s ridings is Don Valley East (Ward 33). One candidates responded to Wikinews’ requests for an interview. This ward’s candidates include Zane Caplan, Shelley Carroll (incumbent), Jim Conlon, Sarah Tsang-Fahey, and Anderson Tung.

For more information on the election, read Toronto municipal election, 2006.

Smoke from massive warehouse fire in Buffalo, New York USA can be seen 40 miles away

Monday, May 14, 2007

Buffalo, New York —A massive warehouse complex of at least 5 buildings caught on fire in Buffalo, New York on 111 Tonawanda Street, sending a plume of thick, jet black colored smoke into the air that could be seen as far away as 40 miles.

As of 6:40 a.m., the fire was under control, and firefighters were attempting to stop it from spreading, but could not get to the center of the fire because of severe amounts of debris. Later in the morning, the fire was extinguished.

“The fire is mostly under debris at this point. It’s under control, but it’s under some debris. We really can’t get to it. We’re just going to have to keep on pouring water on it so it doesn’t spread,” said Thomas Ashe, the fire chief for the North Buffalo based fire division who also added that at one point, at least 125 firefighters were on the scene battling the blaze. One suffered minor injures and was able to take himself to the hospital to seek medical attention.

Shortly after 8:00 p.m. as many as 3 explosions rocked the warehouse sending large mushroom clouds of thick black smoke into the air. After the third explosion, heat could be felt more than 100 feet away. The fire started in the front, one story building then quickly spread to three others, but fire fighters managed to stop the flames from spreading onto the 3 story building all the way at the back.

According to a Buffalo Police officer, who wished not to be named, the fire began at about 7:00 p.m. [Eastern time], starting as a one alarm fire. By 8:00 p.m., three fire companies were on the scene battling the blaze. Police also say that a smaller fire was reported in the same building on Saturday night, which caused little damage.

At the start of the fire, traffic was backed up nearly 4 miles on the 198 expressway going west toward the 190 Interstate and police had to shut down the Tonawanda street exit because the road is too close to the fire.

At one point, traffic on the 198 was moving so slow, at least a dozen people were seen getting out of their cars and walking down the expressway to watch the fire. That prompted as many as 10 police cars to be dispatched to the scene to force individuals back into their cars and close off one of the 2 lanes on the westbound side.

One woman, who wished not to be named as she is close to the owner of the warehouse, said the building is filled with “classic cars, forklifts, and money” and that owner “does not have insurance” coverage on the property. The building is not considered abandoned, but firefighters said that it is vacant.

Officials in Fort Erie, Ontario were also swamped with calls to fire departments when the wind blew the smoke over the Niagra River and into Canada.

It is not known what caused the fire, but a car is suspected to have caught on fire and there are reports from police and hazmat crews, that there were also large barrels of diesel fuel being stored in one building. Firefighters say the cause of the blaze is being treated as “suspicious.” The ATF is investigating the fire and will bring dogs in to search the debris.

Pfizer and Microsoft team up against Viagra spam

Sunday, February 13, 2005

New York –”Buy cheap Viagra through us – no prescription required!” Anyone with an active email account will recognize lines like this one. According to some reports, unsolicited advertisements (spam) for Viagra and similar drugs account for one in four spam messages.

BACKGROUND

Spamming remains one of the biggest problems facing email users today. While users and systems administrators have improved their defenses against unsolicited email, many spammers now insert random words or characters into their letters in order to bypass filters. The Wikipedia article Stopping email abuse provides an overview of the various strategies employed by companies, Internet users and systems administrators to deal with the issue.

Ever since pharmaceutical giant Pfizer promised to cure erectile dysfunction once and for all with its blue pills containing the drug sildenafil citrate, spammers have tried to tap into male anxiety by offering prescription-free sales of unapproved “generic” Viagra and clones such as Cialis soft tabs. Legislation like the U.S. CAN-SPAM act has done little to stem the tide of email advertising the products.

Now Pfizer has entered a pledge with Microsoft Corporation, the world’s largest software company, to address the problem. The joint effort will focus on lawsuits against spammers as well as the companies they advertise. “Pfizer is joining with Microsoft on these actions as part of our shared pledge to reduce the sale of these products and to fight the senders of unsolicited e-mail that overwhelms people’s inboxes,” said Jeff Kindler, executive vice president at Pfizer.

Microsoft has filed civil actions against spammers advertising the websites CanadianPharmacy and E-Pharmacy Direct. Pfizer has filed lawsuits against the two companies, and has taken actions against websites which use the word “Viagra” in their domain names. Sales of controlled drugs from Canadian pharmacies to the United States are illegal, but most drugs sold in Canada have nevertheless undergone testing by the U.S. Food and Drug Administration. This is not the case for many of the Viagra clones sold by Internet companies and manufactured in countries like China and India. While it was not clear that CanadianPharmacy was actually shipping drugs from Canada, Pfizer’s general counsel, Beth Levine, claimed that the company filled orders using a call center in Montreal, reported the Toronto Star.

For Microsoft’s part, they allege that the joint effort with Pfizer is part of their “multi-pronged attack on the barrage of spam.” As the creator of the popular email program Outlook, Microsoft has been criticized in the past for the product’s spam filtering process. Recently, Microsoft added anti-spam measures to its popular Exchange server. Exchange 2003 now includes support for accessing so-called real-time block lists, or RTBLs. An RTBL is a list of the IP addresses maintained by a third party; the addresses on the list are those of mailservers thought to have sent spam recently. Exchange 2003 can query the list for each message it receives.

CEO of GM outlines plan for “New GM” after auto company declared bankruptcy

Thursday, June 4, 2009

In a New York press conference at 16:15 UTC, June 1st, Fritz Henderson, the Chief Executive Officer of General Motors, which filed for bankruptcy and Chapter 11 protection from its creditors earlier today, outlined a plan for what he called a “New GM”.

Speaking to the press under safe harbor provisions of U.S. law, Henderson described the events of today as a “defining moment” in the history of General Motors. Speaking to the public he said that “The GM that let you down is history,” and described a “New GM” that he expected to result from the bankruptcy process.

Henderson stated that he envisioned the bankruptcy process would take between 60 and 90 days. He stressed several times his view that the process would be one that is executed quickly, saying that not just a sense of urgency but “pure unadulterated speed” was his expectation of the process. He emphasized that “GM remains open for business” during the bankruptcy period, continuing to sell and to support its products, and that day one motions had been filed in the bankruptcy court in order to allow this.

Regarding the bankruptcy process he said, “We will do it right. And we will do it once.”

He stated that the plan for General Motors had the support of the United Auto Workers union, the Canadian Auto Workers union, the GM VEBA, and a majority of the unsecured bondholders of GM. He also mentioned that GM had already received €1.5 million in bridge financing from the German government.

In response to questions about the possibility of the United States federal government, a majority shareholder in the restructured company, dictating future product development and strategy, such as the sale of more fuel-efficient and green vehicles; he first observed that the federal government had already stated to him that it had “no real interest in running our business” and that he expected that still to be his job. Of the specific hypothetical scenario where the management of GM wants to make one type of car, because it thinks that it is the right thing for the business, and the U.S. government wants to make another type of car, he stated that “I don’t think it’s going to happen.” Expanding on that point he stated that he expected the “New GM” to focus upon “highly fuel-efficient and green technology”, and that operating both in accordance with U.S. environmental laws and in response to customer demand would naturally result in the New GM producing the types of vehicles that the U.S. government would encourage.

The “New GM” he also expected to focus on “four core brands”, and will size its dealership to match that. He stated that GM would offer a “deferred termination” package to dealers, to allow them to cease dealing in GM vehicles in a managed and gradual way.

He stated that the bankruptcy filings did not cover General Motors’ businesses in Latin America, Europe and the Middle East, and Asia and the Pacific. Of GM’s profitable ventures in China, specifically, he stated that they were “a critical part of the New GM”. In response to questions of whether the New GM would import cars from China to the U.S., he stated the formative company’s core principle that “We build where we sell” applied in both directions, with GM building in China to sell in China and building in the U.S. to sell in the U.S., stating that this shortened supply chains.

He declined to predict when the New GM would return to profitability, stating that the goal was rather to lower the break-even EBIT point for the company. He also declined to speculate upon when the U.S. government would sell its stake in the company, saying that that was a question “better addressed to the U.S. Treasury”, and merely saying that he expected it to be “years, not months” when the U.S. Treasury felt it would give “the right return for taxpayers.”

Former Taiwanese President Chen Shui-bian released on bail

Saturday, December 13, 2008

Taiwan’s former President, Chen Shui-bian (???), has been conditionally released on bail, some ten hours after he was indicted for corruption. Speaking to media at the Taipei District Court, he said: “I want to thank my lawyers, members of the Democratic Progressive Party and my supporters who have given me huge encouragement. I am grateful to those who cared for, supported and looked after me so I could get through the hardest and loneliest 32 days of my life in prison.” He earns the historical distinction of being the first ex-president of the Republic of China to be indicted for criminal offenses and could suffer life imprisonment if convicted.

Along with 13 other family members and close associates, including his wheelchair-bound wife, son Chen Chih-Chung, and daughter-in-law Huang Jui-ching, Chen was indicted Friday on charges of embezzling government funds and laundering money or ill-gotten bribes. The panel of three judges ruled he should appear at future court hearings and must not leave the country nor change his address.

Prosecutor Lin Che-hui accused Chen of having “embezzled 104 million New Taiwan dollars ($3.12 million) from a special presidential fund, and received bribes of $11.73 million in connection with a government land procurement deal and a separate construction project; the damning piece of evidence was the presence of NT$740 million ($22.2 million) in cash stashed in a Taipei bank safety vault held by the Chens.” Yuanta Securities director Tu Li-ping said, “she hand delivered NT$200 million ($6 million) in cash to Wu at the presidential residence in 2006 on behalf of executives of an affiliated bank; the money was an incentive for Wu not to interfere with a merger the bank was pursuing.”

Chen insists on his innocence. Contradicting the 100-page indictment, he said that “the $21 million his wife wired to their son’s Swiss bank accounts came from leftover campaign donations. Taiwanese law permits such donations to be kept by political candidates.”

In 1975, Chen married Wu Shu-chen (???), the daughter of a physician. The couple has a daughter, Chen Hsing-yu (???), who is a dentist; and a son, Chen Chih-Chung (???), who, having received a law degree in Taiwan, studied at and graduated with a M.A. degree from the University of California in 2005.

In November 2006, Chen’s wife Wu Shu-chen and three other high ranking officials of the Presidential Office were indicted for corruption, charged with misappropriating NT$14.8 million (USD$450,000) of government funds using falsified documents. Due to the protection from the Constitution against prosecution of the sitting president, Chen could not be prosecuted until he left office, and he was not indicted, but was alleged to be an accomplice on his wife’s indictment.

Chen’s term as President of the Republic of China ended in May 2008. Immediately thereafter, prosecutors began investigating him regarding allegations that he misused his discretionary “state affairs fund”, as well as his connection to the first family’s money-laundering activities. He resigned from the Democratic Progressive Party on August 15, 2008, one day after admitting to falsifying past campaign expenses and wiring campaign contributions to overseas accounts.

In November 2008, Chen was escorted by a security staff, into the Taipei prosecutor’s office for questioning. After 6 hours, he left the Supreme Court prosecutor`s office in handcuffs, was arrested and detained. The charges each carry a minimum penalty of 5 years imprisonment. Following a 6 day hunger strike while in detention, Chen collapsed and was rushed to Taipei’s Far Eastern Memorial Hospital, where he was later transferred to Panchiao Hospital for force-feeding. Despite Chen’s lack of interest in appealing, his lawyer Cheng Wen-long completed a motion seeking his release from detention and filed a notice of appeal of the court’s decision, along with a petition for constitutional interpretation to restrain actions violative of the Constitution.

Prosecutor General, Chen Tsung-ming said that after Chen’s case had been removed to the Taipei Local Court, he would re-file a petition for Chen’s detention. Chen and the main opposition DPP have accused President Ma Ying-jeou‘s administration of “using the scandals to plan a political plot against the former leader.”

Meanwhile, The Straits Times reported that “prosecutors are to investigate former President of the Republic of China and Chairman of the Kuomintang from 1988 to 2000, Lee Teng-hui on suspicion of money laundering, based on allegations made by Chen during his own questioning recently that his predecessor transferred large funds abroad through dummy accounts.” Mr. Lee angrily denied the accusations concerning “a suspected transfer of 50 million Taiwan dollars (US$2.26 million) to Mr Lee from a local stock investor via overseas dummy accounts.” Charges also included transactions made at the end of Lee’s tenure and at the beginning of Chen’s term, including “one billion Taiwan dollars that had been wired to various countries including Singapore.”

The China Post calls for calm and urges fair trial for Chen. “All the people should wait patiently for the outcome of the trial … They shouldn’t do anything to influence the judges in any way, because the rule of law in Taiwan is at stake. We should show the world that Taiwan is a democracy where anybody who commits a crime, be he a man on the street or a former president, is duly punished.” it said.

City to sue owner of partially collapsed 19th century livery in Buffalo, New York

Tuesday, June 24, 2008

Buffalo, New York —Two weeks after a 19th century stable and livery on Jersey Street partially collapsed and caused 15 homes to be evacuated in Buffalo, New York, residents still do not have answers from the city despite a court order to work with them and come to an agreement on a way to save some or all of the building, Wikinews has learned. Despite the frustration from residents, the city is planning on suing the building’s owner. A rally was held at the stable’s site where residents are hoping to bring more awareness to the situation and gain more support to save the building.

On June 11, a significant portion of the stable’s right side wall collapsed into the yard of a resident’s home. Authorities, including the Buffalo Fire Department were called to the scene to evaluate the collapse and evacuate 15 homes of residents surrounding the stable as a precautionary measure. The following day, the city ordered an emergency demolition on the building, which was stopped by a restraining order residents with Save The Livery (www.savethelivery.com) won on June 14. Two weeks later, five homes are still evacuated and residents don’t know when they will be able to return.

On June 19, Judge Justice Christopher Burns of the New York State Supreme Court ordered a halt to the emergency demolition and ordered the city and residents to come to an agreement to save the building, or at least a significant portion of it. Despite a court date today, no agreement has yet been reached between the two parties.

“It is in the interest of the city to have a safe environment–but also important to maintain a sense of historical preservation,” stated Burns in his June 19th ruling. The court ruled that a limited demolition could take place and that the city was only allowed to remove material in immediate danger to residents and pedestrians, but stated that the demolition could only be performed with “hand tools.” The court also ordered that any rubble which had fallen into neighboring yards when the building collapsed, to be removed. Since then, most of not all the significantly damaged portions of the building or portions in immediate danger of falling have been demolished. The roof has also been removed to put less stress on the stable’s walls.

“Its been over three years since we have been having problems with part of the livery falling down. There was an implosion two weeks ago and suddenly the city wanted to have an emergency demolition,” said Catherine Herrick who lives on Summer Street immediately behind the stable and is the main plaintiff in the lawsuit against the city. Many homes on Summer are small cottages which were used as servants quarters when the stable was in operation, many of which were built in the 1820’s. At least seven homes on Summer border the stable’s back walls. Residents in those homes have significant gardens which have been planted against the building and growing for decades.

“Both parties are to continue to work together to see how we can meet everybody’s needs. This is the third time we have been in that courtroom, and that is what we were basically told to do,” added Herrick who said the rally was held today because this “is Buffalo’s history. Buffalo is a wonderful place to live because of its history and this is a historical, beautiful building and we need to keep those beautiful buildings.”

Herrick states that the city is working with residents, but also believes that its “slow moving” and they are allowing the owner to get away with neglect on the property.

“I believe right now that they are letting the owner get off. The owner was negligent for 20 years, and hasn’t done anything to it despite what he has claimed to say. Now that this is an emergency situation, the city has a lot to say about it,” added Herrick.

Currently the building is owned by Bob Freudenheim who has several building violations against him because its poor condition. He has received at least five violations in three months and residents who live near the building state that Freudenheim should be “100% responsible” for his actions.

Freudenheim gave the city permission to demolish the building on June 12 during an emergency Preservation Board meeting, because he would not be “rehabilitating the building anytime soon.” Freudenheim, along with his wife Nina, were part-owners of the Hotel Lenox at 140 North Street in Buffalo and were advocates to stop the Elmwood Village Hotel from being built on the Southeast corner of Forest and Elmwood Avenues. They also financially supported a lawsuit in an attempt to stop the hotel from being built. Though it is not known exactly how long Freudenheim has owned the stable, Wikinews has learned that he was the owner while fighting to stop the hotel from being built. Residents say that he has been the owner for at least 22 years. Attorneys for Freudenheim confirm that the city is starting proceedings against him for his violations beginning as early as Wednesday June 25. Freudenheim has not released a statement and could not be reached for comment.

Many residents want the building preserved and Herrick states that their engineer can have it stable in “four days” as opposed to the 14-30 days it would take to demolish the building and “at a lesser cost than what it costs to demolish it.”

It will cost the city nearly US$300,000 to demolish the building which is paid for with tax money collected from residents in the city. The Buffalo News reports that fees are approaching $700,000. Though reports say there is a potential buyer of the stable, Wikinews cannot independently confirm those reports.

Residents say the stable was designed by Richard A. Waite, a 19th century architect, and was first owned by a company called White Bros., used as a stable and housed at least 30 horses at any given time. It also stored “coaches, coupes, broughams, Victorias and everything in the line of light livery,” stated an article from the West Side Topics dated 1906. According to the article, The company first opened in 1881 on Thirteenth Street, now Normal Avenue, and later moved into the Jersey building in 1892. The Buffalo Fire Department believes the building was built around 1814, while the city property database states it was built in 1870. It is believed to be only one of three stables of this kind still standing in the country.

At about 1950, the stable was converted into an automobile body shop and gasoline station.A property record search showed that in 1950 at least four fuel storage tanks were installed on the property. Two are listed as 550 square feet while the other two are 2,000 square feet. All of the tanks are designated as a TK4, which New York State says is used for “below ground horizontal bulk fuel storage.” The cost of installing a tank of that nature according to the state, at that time, included the tank itself, “excavation and backfill,” but did not include “the piping, ballast, or hold-down slab orring.” It is not known if the tanks are still on the property, but residents are concerned the city was not taking the precautions to find out.

Wikinews has called the city along with the Mayor’s office several times, but both have yet to return our calls. There are conflicting reports as to the date of the next hearing. According to Herrick, the next hearing is July 1, 2008 though the Buffalo News states the next hearing is July 8. The News also states that Burns will make a final ruling on the stable at this time.

American teenage girl charged with murder of her mother

Sunday, December 19, 2004

CRAIG, Alaska –Rachelle Waterman, (aka Rachelle Ann Monica Waterman and “smchyrocky”), a 16-year-old girl from Craig, Alaska, USA, has been charged with the first degree murder of her mother.

The case has rapidly received a wide following on the Internet, partly because Waterman kept a public record of her thoughts and activities on LiveJournal, a popular blogging service. The last entry, which has since been removed from public view, was posted on November 18, 2004 and read:

Just to let everyone know, my mother was murdered.

I won’t have computer acess [sic] until the weekend or so because the police took my computer to go through the hard drive. I thank everyone for their thoughts and e-mails, I hope to talk to you when I get my computer back.

A diverse group of users, both friends and strangers, have posted over 5,000 comments on the journal, positive and negative, transforming the case into an Internet phenomenon. Every entry since March 2004 has apparently now been deleted or hidden, but a ZIP archive of the entire weblog, from before the entries were deleted, is available on Deadly Blogging.

Waterman was a tenth-grade honor (A-average) student in her second year at Craig High School. She was also a member of the Academic Decathlon team (ACDC) and sang in the choir, a profile that has left many people questioning her involvement in the killing and asking what motive there might be. At the time police say the killing occurred, Rachelle Waterman was apparently playing in a volleyball tournament in Anchorage, Alaska.

Apart from the online diary Rachelle kept, the case is also unusual because matricide committed by female minors is extremely rare.

Contents

  • 1 Family background
  • 2 The case
    • 2.1 Police investigation
    • 2.2 Arraignment
    • 2.3 The trial
  • 3 Alleged motive
  • 4 Incarceration
  • 5 Aftermath
    • 5.1 Juvenile crime
  • 6 See also
  • 7 References
    • 7.1 Rachelle Waterman on LiveJournal
    • 7.2 Police report on the case
    • 7.3 Press reports about the case
    • 7.4 Press reports which mention the case within a larger context
    • 7.5 Scholastic Accomplishments
  • 8 External links

The Waterman family is a locally prominent, middle-upper class family. Born on August 26, 1988, Rachelle showed an interest in acting, computers, movies and music, and was an honor roll student, involved in many extra-curricular activities, including choir, volleyball, and the decathlon team – advancing to upper levels and winning prizes in almost every endeavor. Her mother, Lauri, was a teachers’ aide and served on the board of the Little League and the town library. Rachelle Waterman’s 60-year-old father, Carl “Doc” Waterman, is a real estate agent and serves as president of the Craig School Board. Rachelle’s older brother, Geoffrey, lives out of town and is a student at Tacoma College.

Waterman and her alleged accomplices, Jason Arrant and Brian Radel, both 24 years old, are accused of murdering and conspiring to murder Waterman’s 48-year-old mother, Lauri Waterman.

Reportedly, Arrant dropped Radel off near the Waterman home shortly after 12:00 a.m. Sunday, November 13, 2004 (local time) where Radel proceeded to kidnap Lauri Waterman, force her into a minivan owned by the Waterman family, and kill her with a blunt object.

Arrant and Radel then allegedly met at Forest Service Road 3012 at about 2:30 a.m., and Arrant followed Radel to its dead end, where Radel had driven the Waterman’s van.

Arrant then allegedly watched as Radel doused the body and van with gasoline and then used a roll of paper towels to set it on fire, in an attempt to destroy the evidence.

Alaska State Police Lt. Rodney Dial has stated that a hunter discovered Lauri Waterman’s body and her burnt-out van, while driving on Forest Service Road 3012, a remote logging road, early in the afternoon of Sunday November 142004.

On Saturday, November 202004, Alaska State Police Trooper Robert Claus stated:

During … interviews all three made admissions as to their involvement in the murder. Physical evidence recovered at the various crime scenes corroborated many of the defendants’ statements … Radel, Arrant and Waterman have been charged with murder in the first degree. Due to the severity of the charges, Waterman has been waived into adult court. Additional charges of solicitation, conspiracy, tampering with physical evidence and other charges are pending. Arrant and Waterman will be arraigned in the District Court in Craig this morning.

On Saturday, November 20, 2004, Rachelle appeared in Craig District Court, dressed in an orange CCJF jumpsuit, for arraignment on the charges. Waterman and her alleged co-conspirators, Jason Arrant, and Brian Radel, faced a 10-count indictment, listing 26 felonies.

The Fairbanks Daily News-Miner reported that, “the complaint against Rachelle Waterman relied on statements by all three co-defendants. The complaint says the girl told one of the suspects when she and her father would be out of town.”

A report in The Ketchikan Daily News stated that, “The first seven counts of the indictment allege that all three defendants committed the crimes of conspiracy to commit first-degree murder; first-degree murder; second-degree murder; kidnapping; first-degree burglary; first-degree vehicle theft and tampering with physical evidence.” Other charges were made against Arrant and Radel. The same report went on to state, “Trooper Robert Claus, Klawock resident Jan Bush and Deputy State Medical Examiner Susan Klingler testified before the grand jury.”

Magistrate Kay Clark presided over the arraignment and set bail at $150,000. Clark also appointed a public defender to represent Rachelle, who was sent to the Juneau Department of Corrections facility.

Judge Patricia Collins, of the Juneau Superior Court, has been assigned to run the trial for the case. Judge Collins originally set a date of February 3, 2005 for the trial, but, at an arraignment that week, the trial was rescheduled for August 22. According to court officials, another postponement is likely.

Rachelle Waterman’s court-appointed attorney for the trial is Assistant Public Advocate Steven Wells. Assistant District Attorney Daniel Schally is assigned to prosecute the case.

No motive for the crime has been suggested. Readers are closely scrutinizing Rachelle’s online journal for clues.

As early as February 24th of 2004, she posted the following:

“Don’t you hate it when the little pieces of shit pile up to the point you’re at the breaking point, and you want to scream and cry at the same time. I don’t know weather to kill somebody, myself, or just curl up into a fetal[sic] position under my covers and lay there for a couple of days. Either way . . . I’m not good . . . “

Numerous readers have pointed to Rachelle’s negative comments concerning her mother’s wishes to send her to a “fat farm” to lose weight.

“My mom finally gave me back the right to eat but wants to send me to fat camp this summer. I think it’s rather hallarious[sic]. I mean, I agree I’m chunky but if she sends me off I”ll be the skinny girl and get sat apon[sic]. That part wouldn’t be funny, but overall it’s quite amusing. Silly mother,” (verbatim spelling).

In another incident, her mother grounded her (restricted her to home) for receiving an 89% score on a test. Rachelle posted these comments to her journal in response to this situation (verbatim spelling):

“well I’m grounded, last ngiht[sic] my mom went psycho bitch on me and cast me out. So I went to crash at someone’s house then she freaked [out], wanted me home incase[sic] I told someone. Wee for loving parental units”

“I even got to fly…down the stairs….”

Other readers have pointed to the title of Rachelle’s journal, “My Crappy Life (The Inside Look of an Insane Person)”, and her negative description of her hometown as “Hell, Alaska, United States”:

“I live in the suckiest[sic] place on earth, a shit hole in alaska[sic].”

Rachelle posted the following poem to her journal on August 24, 2004, with an indication that she was depressed:

they hold the key to my chamber
locked within it’s depths.
never to see the sunlight,
and contemplating death.
starving more than one way
soul and body combine,
the pain curses through
sending chills up the spine.
will I live to see the stars?
the sunrise once more?
or will I wither and rot
my heart gone forevermore

She also had a strong desire not to be at home:

“I just want a job, keep me occupied and not at home”

and even posted an “Ode to Suicide” under the following post:

“Ever feel completely alone? All the people who you care about and you thought cared about you just leave and you’re….just alone…nobody to connect with, nobody to comfort you when you find out you might die, nobody…nothing….”

Ode to Suicide

Pain consumes my body,
eating away like lye.
Tearing at my flesh,
no more tears left to cry.

Nobody loves me,
nobody cares.
Why continue on?
I want out of these snares.

Relief and release,
is what you bring to me.
No more matters to cry for,
I can finally be free.

“wow I suck amazingly at poetry”

Finally, the weekend before Rachelle left on a trip, during which time her mother was allegedly killed, she noted in her second-to-last entry, “I had a migraine from about 9am-6pm”.

Rachelle Waterman is currently incarcerated at the Lemon Creek correctional facility, in Alaska. She signed an agreement to be placed into the general population. Corrections Deputy Commissioner Portia Parker indicated that Waterman “is an adult in the eyes of the law.”

Alaska law places persons charged with first-degree murder at the age of 16 or older in the adult court system, and most of the records concerning this case are open to the public for inspection.

One of the last entries in Rachelle’s journal wonders whether anyone is reading her comments (verbatim spelling):

“Well not a lot has happened lately I jsut thought I should let people know I”m still alive, not like too many people care cus I’m not even sure if anyone reads these from me anymore.”

Although Waterman has not yet been convicted, sociologists and forensic psychologists are beginning to study her journal and the circumstances of her writing it. (The police have seized her computer and are examining the contents of its hard drive for evidence.)

LiveJournal has subsequently restricted the viewing of her journal.

When interviewed by Alaskan television station KTUU about the nature of online journals, (in late November, 2004) forensic psychologist Susan LaGrande commented that “[i]t’s such an anonymous vehicle that you can be whoever or say whatever you want. You don’t have all the responsibilities that are inherent in a face-to-face real, legitimate relationship.

This same report pointed out that Rachelle Waterman had mentioned suicide in her online journal.

Criminologist Susan Magestro was interviewed by KTUU on the subject of juvenile crime, in late November, 2004, after Waterman became the second teenager within two months to be accused of murdering her own parent. She stated that “I think that we’re starting to see more violence with kids who are younger, and the behaviors that they’re exhibiting are more aggressive and more violent.” Magestro also opined that “we’ve got a lot more fetal alcohol and drug children who are growing up, and they don’t understand the consequences of some of their actions.” (There is no indication that Waterman was a so-called “fetal alcohol” or “drug” child.)

KTUU reported that Magestro “…blames violent movies, TV shows and videogames for desensitizing young people, making them unable to understand the consequences — or even the reality — of their actions.”

Although Waterman has been waived into the adult justice system due to the nature of the crime, the Governor of Alaska, Frank Murkowski, has proposed increasing the number of personnel assigned to the juvenile justice system.

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